Your data rights: Our commitment to UK GDPR
At PCS, we are dedicated to protecting your privacy and handling your personal data with the utmost care. This GDPR Policy explains how we collect, use, and safeguard your information in accordance with UK GDPR.
Information we collect
Depending on how you interact with our website or services, PCS may collect various types of information to ensure we can provide you with the best possible service and support. This includes personal information you provide directly and technical information gathered automatically.
Personal information:
- Full name
- Email address
- Telephone number
- Company name
- Job title
- Postal address (where applicable)
Technical information:
- IP address
- Browser type and version
- Operating system
- Device information
- Website usage statistics
- Cookies and similar technologies
How we use your information
We only collect personal information where there is a legitimate reason to do so. Your data may be processed by PCS for the following essential purposes, ensuring our services are tailored to your needs and maintained securely:
- Responding to enquiries
- Providing our services
- Managing customer accounts
- Delivering technical support
- Improving website performance
- Maintaining website security
- Complying with legal obligations
- Preventing fraud and misuse
- Communicating important service updates
Sharing your data
PCS values your trust and wants to assure you that we do not sell your personal information. Your data may be shared only where necessary with trusted third parties who assist us in providing and improving our services. We ensure all third-party collaborations comply with strict data protection standards.
These trusted third parties may include:
- Website hosting providers
- Cloud storage providers
- Email service providers
- Payment providers (where applicable)
- IT support providers
Where third parties process personal data on our behalf, appropriate contractual safeguards are in place to ensure compliance with UK GDPR.
Your UK GDPR rights and data security
Under UK GDPR, you have significant rights regarding your personal data. PCS is committed to facilitating these rights and ensuring the security of your information.
Your rights include:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data where appropriate
- Request restriction of processing
- Object to processing based on legitimate interests
- Request transfer of your data (data portability)
- Withdraw consent at any time where processing relies on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
We aim to respond to all legitimate requests within one month.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory obligations. When information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our Data Retention Policy.
We keep collected information in a secure offline drive to ensure it is safe from online threats, keeping your data safe.
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